Established 20 years ago, BlueTek Computers has grown into one of the largest privately owned IT Companies in the North West Province.
Over the past 20 years our customer base has grown substantially and we service various market segments including Educational, Corporate, Financial, Industrial and Government. We currently have three branches in North-West: headquarters in Potchefstroom and Vryburg and Mafikeng branches. Our customer base is spread throughout the province which enables us to cover the whole of North-West efficiently.
At BlueTek Computers we build tailor made solutions according to each customer’s unique requirements. We are serious about creating an exceptional customer experience and therefore we implement quality control measures to ensure service excellence.
Sales - We have two seperate sales divisions, each with a specific focus and approach to meet our customer's expectations:
This department focuses on the needs of consumers and smaller businesses. The sales usually consist of laptops, computers, peripherals, consumables and computer components.
This department has highly skilled professional sales executives, focusing on medium and large corporations, institutions, SITA & universities and offers a wide range of solutions. The solutions include servers, storage, desktops, laptops and networking products from vendors like HP, Fujitsu Siemens, Dell, IBM, Mecer, Proline, etc. We make sure that every corporate customers needs are met. After sales service are of utmost importance to us and we ensure our technical support team are trained and skilled to provide the necessary service required. We offer a complete value-added service with our product offerings. BlueTek is also a SITA registered supplier.
Support - All support requests are handled by the company’s call centre. The call centre escalates all enquiries accordingly to the workshop, remote support or schedules a callout if required. This support service ensures a fast, hassle free and convenient service to all our customers.
Call Out Division
To ensure we can provide an on-site service we have a dedicated team of technicians, focusing on hardware, software, networking and server support. These technicians are very competent and skilled individuals and they are empowered by attending various training courses, doing product and solution research as well as acquiring certifications for different specialities.
This in-house repair centre consists of skilled, certified and trained technicians. The main focus is ensuring all requests and needs for preparations and repairs are met.
State of the art technology is used in this department, such as online remote support through broadband internet as well as telephonic and e-mail support. This department offers hassle free and fast service to customers.
Distribution - This department is responsible for a variety of aspects. The most important must be the distribution of components and peripherals to institutions that have the facilities, infrastructure or their own IT and support departments.
BlueTek is aware of the importance of Black Economic Empowerment and the effect it will have on the future economy of South Africa, and on our ability to trade in the South African market. Our initiatives are in line with the legislation as contained in the Broad-Based Black Economic Empowerment Act No. 53 of 2003, and the DTI Codes of Good Practice.
We are now in a position to announce that we are rated as a Level 3 Contributor (110% Recognition level) towards Black Economic Empowerment.
We invest in socio economic development, by supporting various projects in the province. Please feel free to enquire about our current involvement and projects.
Our unique approach
BlueTek’s structure was planned around our customers. The structures in place have been developed over a period of time to ensure we can provide outstanding service.
Our personnel are the best in their field. From Reception through to our Accounts department we guarantee a professional, friendly and highly satisfying experience.
Efficiency and service are of high priority when developing our personnel’s skills. We encourage and motivate them to continue to study and learn as much as possible. Opportunities for further studies, courses and skills development are provided to them.
We have a vibrant, highly professional and motivated team and we provide them with the working environment they need. We place a strong emphasis on team building to ensure team work and fluent inter-departmental communication.
Advanced software that is constantly developed on management level ensures that any request for service or products is never left unattended. The software ensures that quality standards are maintained, stock levels are optimal and customer satisfaction is monitored on a constant basis. We build our stock levels according to customer demand to ensure quick turnaround times on orders.
With our unique knowledge of the internal workings of software, we can solve the most difficult software problems and configuration issues.
We have formal training in system analysis and the integration and development of solutions. This enables us to develop the most cost effective solutions with the best ROI.
BlueTek strives to offer our clients a total IT experience, should we not be able to supply it, we will find it.
Our values are integral to everything we do and is our passion:
• The Client’s Experience
• Integrity and Honesty
• Forefront of Technology
• Members of One Team
BlueTek Computers is a company with an outstanding reputation for service quality and customer satisfaction. Our expertise, experience and leadership make the difference.
We strive to become the best IT solutions provider in South Africa, with a national footprint and best IT skills in the market, by delivering unique IT solutions for different market sectors.